About Our Staff


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SUE ARSENAULT
OWNER / GENERAL MANAGER

I have always had a genuine passion for people! I am especially grateful for the wisdom I have gained over the years from the elders in my life. They bring valuable insight and experience that they graciously pass down to the younger generations. To me, it is a privilege and blessing to serve them and their changing needs. I opened Align Home Care (formerly the Home Care Assistance franchise) in 2017 with the mission to set a higher standard of excellence in home care for older adults which they so deserve. I fully embrace the importance of our holistic and balanced approach to care. We ensure that our clients not only have their immediate needs cared for but include quality of life activities to each care shift in the areas of nutrition, physical activity and mental stimulation as well as spiritual wellbeing.

As the owner, I love overseeing my entire operation. We have a reputation of aligning with our clients needs as well as with essential community care partners we advocate, educate and collaborate with when it is necessary in the well being of our clients quality of life and well being. It is important to me to create a genuine culture of CARING and a care TEAM that desires the need to exceed client expectations. Most importantly we believe that communication is vital to our success between the client, family members and ALL care team members of Align Home Care. It is a thrill to see our live safely and comfortably in their favorite place called HOME.

I am a proud alumni of the University of Maine having received my Bachelor of Science degree in Business Marketing. I have lived in Maine all of my life. I have held various jobs over the years in Sales /Marketing / Insurance and Real Estate that prepared and qualified for ownership of this company with a very important mission. I have had the privilege of being a part of a franchise organization for the first part of this journey which has enlightened me to the most up to date information in senior living / issues / resources etc. I enjoy time with my husband, Tony, my young adult son and three young adult step children. I enjoy many activities outdoors with family and friends as well as time with my church family.

I look forward to working with you

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Heidi de Kok, CCM, CCMC
Director of Operations & Client Care

My first exposure to healthcare was at a young age, when my mother worked with people with intellectual disabilities. I liked nothing more than going to work with her and interacting with her clients. I was hooked and decided this was my career path. My degree in Rehabilitations Services from Southern Illinois University led me to various roles including direct care, vocational services, case management, and leadership roles in rehabilitation services and business management. I am originally from Illinois and moved to the great state of Maine in 2020 with my husband. I relocated to Maine after being chosen to lead the Maine and New Hampshire programs as State Director for NeuroRestorative, a company I worked with for over 15 years.

I am honored to be a part of the Align Home Care team in providing high quality services to individuals in need. My true passion is improving the lives of others and empowering employees in their careers. With more than two decades in the field, every day I am inspired by our clients, their families and our compassionate and dedicated staff.

When I am not in the office, my second passion is traveling abroad. Traveling expands my perspective on life, provides new challenges and self-growth. It encourages me to learn new cultures, and allows me to meet people from all over the world. I haven’t been everywhere, but it’s on my list!

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CHERYLE NIELSEN PESCE
EMPLOYEE CARE MANAGER

Joining Align Home Care as the Employee Care Manager is a privilege and an honor for me. I am passionate about utilizing my 15+ years experience in the staffing industry to now recruit, hire, train and retain the best possible caregivers in the home care industry to work with our aging clients and their families to provide exceptional care as a family unit. I understand the importance of building and nurturing a team that is committed and truly believe in embracing a positive, well balanced approach to dignified aging and focus on all aspects of each individual’s mind, body and soul.

I have been in a position to care for my own aging parents over the past few years that helps me recognize the importance of trust and quality care. It quickly became apparent that Align Home Care has amazingly high standards and is truly the best in the industry.

I reside in Windham and enjoy spending my time with family and close friends which includes my boyfriend of 8 years, Sean, my son Brandon, his wife Jillian and their three amazing children Colby, Mia and Lucy, as well as my daughter Jenna, her boyfriend Thaniel, two grand puppies Nikki and Jake and my heroes, my parents, Diane and Arthur.

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MARY JENNINGS
SCHEDULING MANAGER

Joining Align Home Care, as the Scheduling Manager, has been a wonderful opportunity for me. I enjoy working as a team and being around like-minded people in providing exceptional care to those seniors in our community who chose to “age in place”. I sincerely feel a sense of “family” at Align Home Care and as a team, we work well in settling clients and caregivers, alike, into a successful and well put together schedule of care. We all believe in embracing a positive, well-balanced plan and empowering our caregiving team to go above and beyond the standards of in-home care. As a scheduler, my task is to provide caregivers with a schedule of their choice, helping the to create a work / home balance and with a well-matched client where relationships of trust can be developed.

I am a people person and enjoy helping others. My career choices have been mainly in the medical field as well as hospitality. I have worked in Mental health, and with those with addictions as well as in end-of-life care for both the elderly and children.

My family means everything to me. I have two beautiful daughters aged 29 and 11! I also have 5 wonderful grandsons. Time with them brings me such joy and peace.

Thank you for considering Align Home Care as your provider of in home non-medical care.

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LYNDSEY ARSENAULT
MARKETING INTERN

Growing up I watched both of my parents excel in the business world. I decided to follow in their footsteps and pursue a similar path studying Business in college. However, I have always been intrigued at how companies have a way of drawing consumers into their products and services. Therefore, I decided to double major in Marketing and Business Management.

When I joined the team at Align Home Care, I was intrigued and drawn to their mission of helping our elderly population age in the comfort of their own homes while applying a holistic approach to healthy and happy living. I am a very compassionate and driven person, and I couldn’t help but feel like this was the perfect opportunity to put myself out there.

Today I am fortunate to be part of a dynamic team of managers at Align Home Care, LLC. I started as a Marketing and Social Media Intern in the Spring of 2020. I continue to support the mission and efforts of a great company while I finish my senior year at the University of Maine in Orono. It is a privilege to be part of this world class organization while applying the principles that I have learned in the real world and providing a much needed service to our senior population.

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